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Refund & Cancellation Policy

Effective Date: September 28, 2026

1. Overview

Because BrockStar Websites provides customized services created specifically for each client, refunds are limited once work has begun. This Policy explains how deposits, cancellations, and completed services are handled.

2. Project Deposits

All project deposits reserve development time, planning, scheduling, and resources. Unless otherwise agreed in writing, deposits are non-refundable and may not be transferred to another project.

3. Project Cancellation

Either party may terminate a project by providing written notice. If the Client cancels a project after work has commenced, all completed work shall be invoiced accordingly. Outstanding balances remain due upon cancellation, and ownership of unfinished deliverables shall remain with BrockStar until payment obligations have been satisfied. If BrockStar cancels a project before completion for reasons other than the Client's non-payment or failure to respond, BrockStar will refund any amounts paid for work not yet performed.

4. Completed Services

Due to the custom nature of our services, completed work is non-refundable, including website design and development, SEO setup, CRM and lead-capture integration, and other custom services.

5. Custom Development

Because custom websites and integrations are developed specifically for each client, they are non-refundable once completed or delivered.

6. Exceptions

BrockStar reserves the right, at its sole discretion, to issue full or partial refunds under exceptional circumstances. Any such decision shall not establish an ongoing obligation or precedent for future refunds.

7. Contact Information

BrockStar Websites
Email: brockstarsites@gmail.com
Website: brockstarwebsites.com